Mainland UK Delivery
- - All new Instruments shipped free via courier (usually UPS).
- - Royal Mail Tracked 48 standard delivery for reeds and accessories. £3.99 for parcels, £1.99 for large letter/flatpack
- - Fast Track delivery available using Royal Mail Special Delivery service.
- - Reeds can be flat packed for delivery to fit through your letterbox, if requested, as delivery option. This reduces postage cost to you (£1.99), and also means your delivery should not end up at the Royal Mail depot, or left outside your house.
- - For extra large items (instruments & cases larger than tenor sax) please contact us for a bespoke shipping quote, as they may require additional shipping charges on a case by case basis.
UK Returns
- - If accessories are unused and unopened or you want to cancel an order you have the standard statutory rights for return of remote sales of 14 days.
- - Mouthpieces and Instruments that are opened and trialled at home are given a 7 days approval period and can be returned to us for refund as long as you contact us within 7 days of receipt. Items and packaging must be returned to us in "as new" condition and they remain your responsibility until returned to us. If items or packaging are damaged by you whilst in the 7 day approval period a deduction of at least 10% will be applied to the refund.
- - To cover cleaning/sterilising, check over and other costs, Mouthpieces incur a £15 restocking fee and Instruments a £25 restocking fee.
- - You can't return used reeds... gross... don't be silly. Unopened/Sealed, and undamaged boxes can be returned as per your statutory rights, however if you choose a flat packed delivery option then the boxes are opened and may not be returned.
International Delivery and Returns
- - Once posted, International shipments may not be returned unless there is a manufacturer fault with the product.
- - The website calculates international shipping rates. In some circumstances, the calculated shipping may be insufficient and you could be required to pay additional international shipping, or given the option to cancel an order if you wish.
- - We are required to pre-pay import taxes and customs duties to some EU and international destinations. If this is required for your destination country we will contact you with a bill which you can pay, or you may cancel the order if you wish.
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